17+ hour, 27+ min ago   (519+ words) Home " AI & Automation in CX A unified AI solution that guides shoppers, supports customer service, and drives measurable ecommerce results Crescendo has launched its latest Multimodal AI Shopping Assistant update on the Shopify App Store, unifying customer service and product…...

19+ hour, 57+ min ago   (877+ words) Home " AI & Automation in CX How to move from legacy stacks to useful autonomy without risking your reputation, or your customers For all the noise in'the CX'market, few organisations are solving the right problem,'I've'seen plenty of "next big things…...

1+ day, 16+ hour ago   (720+ words) Five9 Expands Google Cloud Partnership for Unified Contact Center Solutions'CX Today...

1+ day, 19+ hour ago   (1008+ words) Home " AI & Automation in CX Retailers can keep pricing and inventory accurate across Copilot, Bing Shopping, and Edge Algolia has struck a new collaboration with Microsoft that aims to fix a growing pain in AI-driven commerce. Despite shoppers increasingly discovering…...

2+ day, 14+ hour ago   (820+ words) Home " AI & Automation in CX New CX automation capabilities aim to connect discovery, checkout, and support into one conversation Talkdesk is attacking the retail AI space yet again, with the introduction of its Customer Experience Automation-powered Commerce Orchestration and Consumer…...

2+ day, 16+ hour ago   (682+ words) Home " AI & Automation in CX Learn why leaders like Home Depot and Est'e Lauder are betting big on Google's Gemini Google Cloud has officially launched a new suite of agentic AI tools designed to fundamentally replace passive digital storefronts with…...

2+ day, 18+ hour ago   (1057+ words) Home " AI & Automation in CX As AI agents proliferate across marketing, commerce, and service, Salesforce is anticipating that competitive advantage will come from smarter agents that share context rather than their sheer number. That premise shapes the flagship capabilities around…...

6+ day, 14+ hour ago   (948+ words) Home " AI & Automation in CX The retailer says embracing agentic commerce is increasing customer engagement and boosting digital sales. US grocery and pharmacy chain Albertson's is using AI search tools to deliver a 10 percent increase in customer basket size, driving…...

6+ day, 18+ hour ago   (199+ words) Home " CX TV How clarity, sovereignty, and small-model precision are reshaping AI for 2026 In this discussion, host Rhys Fisher sits down with James Scott, Senior Solutions Engineer for North America at Diabolocom, to unpack one of the most pressing issues…...

6+ day, 19+ hour ago   (454+ words) Home " Customer Analytics & Intelligence SAP's new AI-native solution integrates data, planning, and execution to improve retail operations and customer experience consistency. This solution is designed to deliver reliability and consistency across the customer journey, enabling a seamless, omnichannel experience." Speaking…...